It is an absolute delight to see you place your trust at toolerhub.com. We provide best in class online shopping experience by providing premium range of products including accessories you can rely on. We believe in providing top notch quality material and reliable production standards. Our team of testing professionals carefully inspects each product before dispatching, so that high end customer experience is guaranteed.
Returns or Cancellations Policy
We allow our customers to return or exchange products only in case of defective/damaged product being received, write to us within 24 hours addressing your concern (With unpacking(unboxing) video of package). You can either drop us email at support@toolerhub.com or reach out to us at (WhatsApp). Our team will get your product replaced after reviewing it at our end.
Here are the important pointers for your reference:
It is mandatory to make a video which starts from unpacking the parcel and the box inside so that details related to the product you wish to return or replace can be captured easily without any hassles. As part of this policy, we do not entertain any requests of return or replacement in case the complete video is not shared with us.
Customer can return or exchange the defective/damaged product within 3 days from the date of delivery.
Customer must ensure that the product should not be prone to any physical damage, with original packaging and all the required accessories intact.
If you still wish to return the product that is delivered and get it changed, you need to bear the shipping charges that include the product being picked up from your place and the new product you wish to order (₹300). Please Note: Returns are subject to approvals only*.
Note: There is no return policy applicable for electronic products (like humidifiers, sub dock stations etc.) & Screen Protectors . You can get them replaced in case of any defect or damage.
Non-Returnable Items
Screen Protectors.
Masks
Electronic Items (earphones, chargers etc)
Perfumes
Refunds Policy
Once your return is received and investigated, we will send you an email notification that we have received your item you wish to return. We will also keep you informed about the status of your refund once we have analyzed it at our end. In case your refund is processed successfully, refund and credit the amount to the customers bank account within 5-7 working days.
In case of returning the products, COD/Shipping charges won€™t be credited back. These are non-refundable
Order Cancellation Policy
We provide complete refund of your order if it is cancelled within 24 hours of your purchase. You can get in touch with us by raising a support ticket from Contact Us page or email us at support@toolerhub.com in case you have made up your mind to cancel the order. We do not provide any order cancellation once the order is shipped from our end. The customer will have to bear the shipping fee in case of order cancellation.
Delivery Policy
All of our products are shipped and delivered with utmost precision and perfection. We do not compromise with our quality standards hence we do not believe in the policy of open delivery. We advice all our customers not to indulge in any fights with delivery boys delivering products at your doorstep.
We Would Love To Hear From You
In case you have any further questions or feedback comments related to our products, pricing or anything else you wish to discuss, drop us an email at support@toolerhub.com. Our team will be more than happy to assist you in best possible manner.